Official Certification Exam Name: Certified Pega Customer Service Developer (CPCSD)
Number of Questions with Accurate Answers: 125
Exam Vendor / Provider: Pegasystems
Required Passing Marks: 65%
Maximum Allowed Time: 90
Content Updated On: January 10, 2026
The PEGACPCSD25V1 certification, also known as the Certified Pega Customer Service Developer, is a highly sought-after credential for professionals aiming to excel in Pega’s customer service solutions. At CertsWarrior, we provide a comprehensive solution to help you pass this certification with confidence. Our PEGACPCSD25V1 PDF Questions and Answers are meticulously designed to cover all exam topics, ensuring you are well-prepared for the certification exam.
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The PEGACPCSD25V1 exam evaluates your expertise across several key areas. Below is a detailed breakdown of the official Pega exam topics and their respective weightage:
| Exam Topics | % of Exam | Details |
| Channels | 20% | · Pega Call
· Pega Digital Messaging · Pega Voice AI – Email bots · Agentic Channels |
| Application Development | 15% | · Center out architecture
· Coexistence · Modular Enterprise Reuse · Pega Blueprint · Customer Service Constellation transition |
| Reporting | 5% | · Insights
· Dashboards |
| Interaction Management | 20% | · Dialogs
· Pega Knowledge Buddy · Business Conditions · Customer Verification · Suggesting content to agents |
| Core Business Outcomes | 5% | · Contact center Foundations
· Contact center value drivers |
The PEGACPCSD25V1 exam is designed to test your practical knowledge and problem-solving skills in Pega’s customer service solutions. Here are the key details:
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