Official Certification Exam Name: Certified Implementation Specialist-Event Management Exam
Number of Questions with Accurate Answers: 115
Exam Vendor / Provider: ServiceNow
Required Passing Marks: 50%
Maximum Allowed Time: 90
Content Updated On: January 24, 2026
The ServiceNow Certified Implementation Specialist – Event Management Exam Specification report describes the goal, target market, testing choices, exam subject coverage, test framework, and certification requirements. The certification exam contains 30 questions with 90 time duration. The CIS-EM certification exam costs $450. Moreover, the exam contains multiple choice question formats. The ServiceNow Certified Implementation Specialist – Event Management exam attests to a candidate’s expertise in the necessary knowledge and skills for configuring, managing, implementing, and maintaining the Event Management application within the ServiceNow platform.
| Topic | Details About Exam Topic | Percentage % |
|---|---|---|
| Event Management Overview | – IT Operations Management (ITOM) solution – Define customer challenges – Event Management key features and capabilities – Graphical user interfaces (operator workspace, alert intelligence, dependency maps) – Common Service Data Model (business, application, and technical services) |
13% |
| Architecture and Discovery | – Discovery and MID server architecture – Event Management architecture and CMDB – The monitoring process – Validate a MID server |
13% |
| Event Configuration and Use | – Event setup (event processing, event rules, event filter, event thresholds, operator workspace) – Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices) – Connectors (preconfigured, customized) – Scripting (Regex, JavaScript, PowerShell) |
34% |
| Alerts and Tasks | – Alert defined (alert record attributes, scheduled jobs – Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices) – Alert grouping (correlation rules, alert aggregation) – Alert Intelligence – Alert impact profile (impact tree, impact rules, cluster example, SLAs) |
30% |
| Event Sources | – Identify event sources – Push vs. pull methods – Use inbound actions – Configure a monitoring connector |
10% |
While taking the certification exam, ServiceNow provides appropriate accommodations for people who need assistance or speak English as a second language (ESL). Our course will help you with this exam preparation. The best feature of this course is its practice exam, which will help you prepare better.
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