MB-910 Exam Guide: Mastering Microsoft Dynamics 365 Fundamentals (CRM)

In today’s fast-paced digital business world, customer relationship management (CRM) is at the core of successful organizations. Microsoft Dynamics 365 is a leading CRM platform, and the MB-910 exam—Microsoft Dynamics 365 Fundamentals (CRM)—is the official entry-level certification for professionals looking to demonstrate foundational knowledge in this ecosystem.

Whether you’re a student, business user, career switcher, or IT professional exploring Microsoft solutions, the MB-910 is your stepping stone to Microsoft certifications in the Customer Engagement suite.

As a certified professional and industry trainer in Microsoft Dynamics 365, I’ve worked with hundreds of candidates to help them pass the MB-910 exam confidently. In this article, I’ll walk you through what MB-910 covers, who should take it, how to prepare, and the career advantages it offers.

 

What Is the MB-910 Exam?

The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam validates a candidate’s basic understanding of the core capabilities of Microsoft Dynamics 365 Customer Engagement apps, including:

• Sales
• Marketing
• Customer Service
• Field Service
• Project Operations

This exam is part of the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification and is ideal for individuals looking to build a strong foundation before moving on to associate or expert-level Dynamics certifications.

 

Who Should Take the MB-910?

The MB-910 is designed for:

• Business Users looking to understand CRM functionality
• IT Professionals seeking to add Dynamics 365 to their toolkit
• Functional Consultants transitioning into Microsoft ecosystems
• Students and Fresh Graduates aiming to enter CRM or ERP roles
• Sales, Marketing, and Support Staff working in Dynamics 365 environments

No prior technical experience is required. If you have a basic understanding of business operations and want to explore Microsoft CRM solutions, MB-910 is a perfect start.

 

 MB-910 Exam Overview

Format & Details:

• Number of Questions: 40–60
• Type of Questions: Multiple choice, drag and drop, case studies
• Time Allotted: 60 minutes
• Passing Score: 700/1000
• Exam Fee: $99 USD (subject to regional pricing)
• Delivery Method: Online or at Pearson VUE testing centers

Exam Skills Measured (as of 2025):

1. Describe Dynamics 365 Marketing capabilities (10–15%)
2. Describe Dynamics 365 Sales capabilities (20–25%)
3. Describe Dynamics 365 Customer Service capabilities (15–20%)
4. Describe Dynamics 365 Field Service capabilities (10–15%)
5. Describe Dynamics 365 Project Operations capabilities (10–15%)
6. Describe shared features (e.g., Dataverse, Power Platform) (10–15%)

 

Key Topics Breakdown

1. Dynamics 365 Sales

Understand how organizations use Dynamics 365 to:

• Manage leads and opportunities
• Create and follow up on sales pipelines
• Integrate with LinkedIn Sales Navigator
• Automate sales processes

2. Dynamics 365 Marketing

Learn how Dynamics 365 helps businesses:

• Run targeted campaigns
• Track customer journeys
• Use AI-powered insights for segmentation
• Integrate with Customer Insights

3. Dynamics 365 Customer Service

Understand core service features such as:

• Omnichannel engagement
• Case management
• Service Level Agreements (SLAs)
• Knowledge base integration
• Virtual agents

4. Dynamics 365 Field Service

Covers remote service operations like:

• Work order management
• Resource scheduling
• Asset tracking
• Mobile workforce management

5. Dynamics 365 Project Operations

Covers:

• Project planning
• Resource utilization
• Time & expense tracking
• Budgeting and forecasting

6. Shared Features and Dataverse

Includes:

• Integration with Microsoft Power Platform
• Use of Microsoft Dataverse
• Unified interface across modules
• Role-based security

 

How to Prepare for the MB-910 Exam

As a certification coach, I recommend this proven roadmap:

Microsoft Learn

Use Microsoft’s official MB-910 Learning Path — it’s free and aligned with the latest exam objectives.

Study Groups & Forums

Join Dynamics 365 communities on:

• Reddit (/r/Dynamics365)
• Microsoft Tech Community
• LinkedIn Learning groups

Hands-On Practice

Use a free Microsoft 365 trial environment to explore the apps in real time. Practical experience will reinforce theoretical concepts.

 

Career Benefits of Passing MB-910

Passing MB-910 opens multiple career opportunities in the Microsoft Dynamics 365 ecosystem. Even though it’s an entry-level exam, it demonstrates commitment, business application knowledge, and platform familiarity.

Career Paths Post-Certification:

• CRM Analyst
• Dynamics 365 Functional Consultant (Sales/Marketing/Customer Service)
• Business Analyst
• Technical Support Specialist
• Junior Project Manager

Salary Outlook:

While salaries vary, certified MB-910 professionals can expect:

• Entry-level roles: $50,000 – $70,000/year
• With 2+ certifications: $75,000 – $95,000/year
• Freelance/Contract work: $30–$60/hour

Companies Hiring Dynamics Professionals:

• Microsoft Partners (e.g., Avanade, Hitachi Solutions)
• Large Enterprises (e.g., Coca-Cola, Toyota)
• CRM Consultancies
• Healthcare and Financial Services firms

 

Expert Tips for Exam Day

1. Read Each Question Carefully – Dynamics 365 scenarios often have nuanced terminology.
2. Eliminate Clearly Wrong Options – Narrowing down answers helps increase your chances of selecting the right one.
3. Use Mark for Review Feature – Tackle easier questions first, return to the harder ones.
4. Don’t Memorize—Understand – MB-910 tests real-world comprehension, not just definitions.
5. Stay Updated – Microsoft regularly updates exam objectives, so always check the official page.

 

Recertification and Continuing Growth

The MB-910 certification does not currently expire, but staying relevant means expanding your credentials. After MB-910, consider moving to:

• MB-210 (Sales Functional Consultant Associate)
• MB-220 (Marketing Functional Consultant Associate)
• MB-230 (Customer Service Functional Consultant Associate)

These certifications elevate you from foundational to specialist-level roles.

 

Absolutely. The MB-910 is more than just a resume-booster—it provides the essential building blocks for a rewarding career in CRM and cloud business applications.

As someone who has trained and mentored countless professionals in Microsoft Dynamics 365, I can confidently say: This certification is a smart move. Whether you’re breaking into tech, transitioning careers, or upskilling within your company, MB-910 opens doors.

Start your journey with the right mindset, the right tools, and a commitment to learning—and you’ll be on your way to becoming a recognized Dynamics 365 expert.